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The 5 EASTGATE – Legal Information

PAYMENT CONDITIONS FOR THE 5 EASTGATE

At present payment can only be made by cash or cheque. The normal procedure is to pay a booking fee prior to arrival. Then the remainder on arrival/departure using cash. If paying the outstanding amount by cheque, the amount must be payed prior to arrival and cleared. THE 5 EASTGATE is in the process of purchasing a card machine.

If you fail to arrive at the hotel and you have not cancelled your reservation, or you fail to cancel your booking in accordance with our cancellation policy full payment will be required.

Please ensure you check THE 5 EASTGATE cancellation policy before you book.

TERMS & CONDITIONS

I accept the terms and conditions below

TERMS AND CONDITIONS FOR THE 5 EASTGATE

Thank you for choosing to book with THE 5 Eastgate. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below. Please note that a reservation is a legally binding contract and we urge you to take out travel insurance at the time of booking.

*PLEASE NOTE:
THE 5 EASTGATE DOES NOT ACCEPT CHILDREN UNDER THE AGE OF 10 NOR DO WE ACCEPT PETS. WE ARE NOT SUITABLE FOR WHEELCHAIR USERS. SHOULD YOU MAKE A RESERVATION AND ARRIVE WITH CHILDREN OR PETS YOUR RESERVATION WILL BE CANCELLED WITHOUT A REFUND.

PRICES:

The price includes accommodation and full Yorkshire breakfast. Unless clearly stated on the booking form all extras are additional. We accept cash and cheque at present as form of payment:

CHILDREN & PETS:

CHILDREN UNDER 10 AND PETS ARE NOT PERMITTED AT THE 5 EASTGATE.
Unfortunately due to some past experiences we’ve taken the decison this year to not permit children under 10 or pets to stay at THE 5 Eastgate. We are sorry that we’ve had to do this and for any inconvenience this may cause.

CANCELLATION AND INSURANCE:

Cancellation within 10 days of arrival. Full stay amount will be charged, less money recouped through re-letting (30 days at Christmas, New Year and Easter)

Please note that a reservation is a legally binding contract and we do urge you to take out travel insurance at the time of booking.

ALL CANCELLATIONS MUST BE SENT IN WRITING BY EMAIL TO (info@the5eastgate.co.uk)
OR
VIA LETTER (RECORDED DELIVERY TO THE 5 EASTGATE , 5 EASTGATE, BEVERLEY, HU17 0DR).

We do not accept any cancellations by telephone.
Any cancellations received will be confirmed via email.

IF YOUR BOOKING OUR DOUBLE ROOM WITH PRIVATE FACILITIES, YOU ACCEPT THAT IT IS NOT ENSUITE AND THE BATHROOM IS ADJACENT AND WHICH YOU HAVE SOLE USE OF.

By accepting the terms above and proceeding with your booking you accept that you are entering into a legally binding contract with THE 5 Eastgate.

NON-AVAILABILITY:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

ARRIVAL:

Your accommodation is available from 2pm on the day of arrival. Latest arrival time is 8pm. Please let us know if your arrival time changes from the time you originally stated when booked.

DEPARTURE:

Please be ready to leave your accommodation on the day of departure by;
10am Monday – Friday
10:30 on Saturday
11am on Sunday
Unless otherwise arranged and agreed. Your bill for the accommodation and any extras or services taken during your stay is payable on departure (prior to if by cheque).

DAMAGES AND BREAKAGES:

Please take care with our accommodation. You are responsible and liable for any breakages or damages that are caused by accident or otherwise. If any damage is caused you are responsible up to the full cost. This also applies to anything that goes missing from the room. All rooms are fully checked for damages on departure and prior to guests receiving their key.

LIABILITY:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

All public areas and guest bedrooms are non smoking. Should you be found to be smoking in your room a charge of £100 will be required to cover the extra cleaning of furnishings and fabrics.

Data:

Any data gathered during the course of this booking may be held on computer.

WE LOOK FORWARD TO WELCOMING YOU TO THE 5 EASTGATE.

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